Shipping Policy
Thank you for choosing Zotve.com! We’re committed to providing you with the best shopping experience, including prompt and reliable shipping. Below, you’ll find all the information you need about our shipping policy:
1. Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods:
- We offer various shipping methods to cater to your needs. You can select your preferred shipping method during the checkout process.
- Available shipping methods include standard shipping, expedited shipping, and express shipping.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs for your order during the checkout process before making payment.
- We may offer free shipping promotions for qualifying orders. Details of any ongoing promotions will be clearly stated on our website.
4. Estimated Delivery Time:
- Delivery times vary depending on the shipping method selected and the destination address.
- Standard Shipping: Typically takes 5-7 business days for domestic orders and 10-14 business days for international orders.
- Expedited Shipping: Delivery usually occurs within 2-3 business days for domestic orders and 5-7 business days for international orders.
- Express Shipping: Offers the fastest delivery option, usually arriving within 1-2 business days for domestic orders and 3-5 business days for international orders.
5. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
6. Shipping Restrictions:
- We currently ship to addresses within the United States and select international destinations. Please note that we do not ship to PO Boxes.
- Some items may be subject to shipping restrictions due to their size, weight, or contents. In such cases, we will notify you during the checkout process.
7. International Shipping:
- For international orders, please note that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping charges.
- Customs policies vary by country, so please contact your local customs office for more information about any potential fees or restrictions.
8. Order Tracking:
- You can track the status of your order at any time by logging into your Zotve.com account and navigating to the Order History section. Alternatively, you can use the tracking information provided in your shipping confirmation email.
9. Order Changes and Cancellations:
- Once an order has been placed, changes or cancellations may not be possible. If you need to make any changes to your order, please contact our customer support team as soon as possible for assistance.
10. Lost or Delayed Shipments:
- In the rare event that your shipment is lost or significantly delayed, please contact our customer support team, and we will work with the shipping carrier to resolve the issue promptly.
11. Contact Us:
- If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. We’re here to help!
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest information.
