Refund Policy

Refund Policy for Zotve.com

Effective Date: 01/04/24

At Zotve.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a refund or exchange subject to the terms and conditions outlined in this Refund Policy.

1. Eligibility for Refunds:

1.1 Product Condition:

• To be eligible for a refund, the product must be returned in its original condition, unused, unwashed, and with all tags and packaging intact. We reserve the right to refuse refunds for products that do not meet these criteria.

1.2 Time Limit:

• Refund requests must be submitted within 5 days from the date of delivery. We may not accept refund requests submitted after this time period, except in exceptional circumstances at our discretion.

1. Non-Refundable Items:

• The following items are not eligible for refunds:
• Gift cards
• Downloadable software products
• Personalized or customized items
• Perishable goods (such as food or flowers)
• Health and personal care items (such as skincare products or intimate apparel)
• Items marked as final sale or clearance

1. Refund Process:

3.1 Initiation of Refund:

• To request a refund, please contact our customer service team at info@zotve.com with your order number and a brief explanation of the reason for the refund request. We will review your request and provide further instructions on how to proceed.

3.2 Return Shipping:

• You will be responsible for shipping the returned products to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the products. Shipping costs are non-refundable, unless the return is due to an error on our part.

3.3 Inspection and Approval:

• Once we receive the returned products, we will inspect them to verify their eligibility for a refund. If the products meet the criteria outlined in section 1, we will initiate the refund process.

3.4 Refund Amount:

• Refunds will be issued in the original form of payment used for the purchase, within [insert number] business days after approval of the refund. The refund amount may be subject to deductions for shipping fees, restocking fees, or other applicable charges.

1. Exchange Policy:

• If you would like to exchange a product for a different size, color, or style, please contact our customer service team at info@zotve.com to initiate the exchange process. Exchanges are subject to product availability and must be requested within the same time frame as refunds.

1. Contact Us:

• If you have any questions or concerns about our Refund Policy, please contact us at info@zotve.com. Our customer service team is available to assist you with any inquiries or assistance you may need.

By using our Service and making a purchase, you agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not proceed with your purchase.